Combining Fuzzy MCDM with BSC Approach in Performance Evaluation of Iranian Private Banking Sector

The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks. Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation. Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance. The results indicate that a customer “” has the most significant BSC perspectives and the customer satisfaction “1” is the most major index in banking sector. This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool

Severity of Anxiety Disorders in Patients with Chronic Obstructive Pulmonary Disease

Objective: Patients with chronic physical diseases sometimes show increased loss of function; such patients need more care. Anxiety is a well-known symptom that is prevalent among chronic obstructive pulmonary disease patients that can prolong and increase the risk of hospitalization. The purpose of this study was to evaluate the severity of anxiety in the mentioned patients and to examine the presence of symptoms and appropriate treatment strategies to understand the role of psychological functions in physical patients. Methods: This was a cross sectional study conducted in Masih Daneshvari Hospital. One hundred forty- three patients entered into the project by accessible method and signed the informed consent; they filled demographic information and Hamilton anxiety and depression questionnaires. Data were analyzed by SPSS-16 . Results: Of the participants, 68% were above 60 years of age; 78% were male; 89% were married; and 38% were self-employed. Also, among the participants, 51% were illiterate; 72% had history of smoking; 46% had history of substance abuse; and 49% had moderate to severe anxiety disorder. Moreover, of the patients with severe anxiety, 41.3% had severe muscle spasms; and severe sleeplessness was found in 38.5% of those with severe anxiety disorder. Severe anxiety related symptoms were found in 20.3% of the patients with severe anxiety disorder. Depressed mood was found in 27.3% of the patients with severe anxiety disorder. Severe physical and muscular signs were found in 35.7% of those with severe anxiety disorder . Conclusion: According to our findings, many chronic diseases such as chronic obstructive pulmonary disease may contain anxiety and depression which result in vulnerability. Therefore, evaluation of anxiety in such patients is of importance for alleviating the disease

Assessment and Analysis Strategies according to Space Matrix-case Study: Petrochemical and Banking Industries in Tehran Stock Exchange (TSE)

AbstractStrategic planning is a three step process including formulation; implementation and review and adjustment. Different tools for formulation step have been introduced yet. SPACE matrix which stands for Strategic Position and Action Evaluation is one of these tools which have gained high reliability for considering macroeconomic, microeconomic and financial factors in the process of determining the position of the organization. On the other hand, Accelerating process of privatization and banking industry development besides petrochemical industry's contribution in Iran's GDP implies that both banking and petrochemical industries are two vital wings of Iran's economic. So, determining the strategic position of these two industries is as similar as a compass for determining the Iran's economic position. The main purpose of this research is to determine and analyze strategic position of three case companies in petrochemical and banking industries in Iran affected by international sanctions by using SPACE matrix method. This research is based on quantitative research approach with a population consisting of non-governmental and governmental banks and petrochemical companies. For data collection, questionnaires and disclosed information on financial statements have been used. Important result of this research is the aggressive position of the three case companies despite of international sanctions on them

Combining fuzzy MCDM with BSC approach in performance evaluation of Iranian private banking sector

The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks. Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation. Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance. The results indicate that a customer "C" has the most significant BSC perspectives and the customer satisfaction "C 1 " is the most major index in banking sector. This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-todate model that can be a useful and effective assessment tool